When we think of first responders, our minds often go to those racing toward danger—lights flashing, sirens wailing. But behind every officer, firefighter, and medic is a voice—steady, composed, and crucial. That voice belongs to the dispatcher.
They are the very first responders. The first to answer a call for help. The first to gather critical information. The first to offer calm in the middle of panic. And often, the last to know what happened after the call ends.
The Emotional Toll Behind the Console
Dispatchers are exposed to trauma in a way that’s uniquely heavy. They hear the worst moments of people’s lives unfold in real time—sometimes without ever knowing the outcome. They’re expected to remain calm, think clearly, and manage chaos, all while pushing down their own emotional response.
And yet, dispatcher mental health is often overlooked. These professionals are just as vulnerable to PTSD, depression, and burnout as those physically on scene. Their emotional labor is real, and it demands the same level of care, attention, and support.
With You: A Voice for the Voices Behind the Scenes
At With You, we believe in standing shoulder to shoulder with all first responders—including the ones who may never leave the dispatch center. We are here for you. We see your sacrifice, your strength, and the unique challenges you face.
With You is proud to be an advocate and a resource for emergency dispatchers. We provide access to mental health support, peer-led outreach, and trauma-informed care designed specifically for the first responder community. Whether it’s confidential support, a listening ear, or simply a reminder that you’re not alone, we’re here.
We are working to change the narrative—to ensure dispatchers are not forgotten, and their mental wellness is prioritized.
How You Can Show Up for Dispatchers
- Speak their name. Let’s start conversations about dispatchers as vital first responders.
- Support their wellness. Advocate for mental health programs that include and prioritize them.
- Connect with With You. If you are a dispatcher, or love one, reach out. We are here to walk beside you.
- Say thank you. A simple word of appreciation can go a long way to remind them they matter.
To Our Dispatchers: We See You
You are more than a voice on the line. You are the calm in the chaos, the bridge between crisis and help, the lifeline for those in need.
We stand with you. We honor you. And we are With You—always.